FAQ

We cater to cycling enthusiasts of all levels – from casual riders to serious cyclists. Our extensive product range including bikes, components, apparel (with dedicated Male/Female/Kids sections), and accessories makes us ideal for individuals and families alike who value quality cycling gear at competitive prices.

As riders ourselves, we combine industry expertise with a passion for cycling. Our Manchester-based warehouse ensures quick processing, we offer global shipping (with some exceptions), and maintain a carefully curated selection of premium gear with family-friendly options across all categories.

Yes! We have dedicated Male and Female categories across our clothing lines, designed with anatomical fits for optimal cycling performance and comfort.

Our Kids section features bicycles, helmets, apparel, and accessories specifically sized for younger riders, making us a one-stop shop for family cycling needs.

Each product page includes detailed size charts with measurements. For performance apparel, we recommend checking the “fit note” as cycling gear often runs snug for aerodynamic benefits.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed.

Orders process quickly (within 1-2 business days). Contact us immediately at [email protected] if you need changes – we’ll do our best to accommodate requests before shipment.

We ship globally to cycling enthusiasts worldwide! Some Asian and remote regions may be excluded due to carrier limitations.

Our cycling specialists conduct quality checks on every order, typically processing within 1-2 business days before dispatch.

For time-sensitive needs (tours, races, etc.), we recommend ordering at least 3 weeks in advance and selecting Standard Shipping to ensure timely arrival with buffer for any unexpected delays.

We offer a 15-day return window from the delivery date for unused items in original condition. Contact our customer service at [email protected] to initiate your return.

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.).

Once we receive and inspect your return, refunds process within 5-7 business days to your original payment method.

Email us at [email protected] for any questions about:

• Order status
• Product recommendations
• Returns/exchanges
• Shipping inquiries

Physical Address:
Bicycle Promotion Shop
118 Pearl Street
Manchester, US 06040

Absolutely! We can include gift receipts and special packaging. Mention “gift” in your order notes or contact us after ordering to arrange special handling.