At Bicycle Promotion Shop, we’re committed to your complete satisfaction with our premium cycling gear. Just as we carefully select every component in our inventory, we want to ensure every purchase meets your expectations. If you need to return or exchange an item, our process is designed to be as smooth as your ride on a carbon fiber frame.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in their original packaging, and in the same condition as when you received them
  • Items must include all tags and original accessories
  • Proof of purchase is required

Note: For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Gloves and Mitts
  • Socks
  • Hats, Caps, and Buffs
  • Overshoes
  • Helmets (unless defective)

How to Initiate a Return or Exchange

Follow these steps to process your return or exchange:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use our template below to ensure we have all necessary information.
  2. Receive Authorization: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Item: Securely pack the item in its original packaging with all tags and accessories included.
  4. Ship Your Return: Send the package to our warehouse at the address provided in your RMA email. We recommend using a trackable shipping service.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges, we’ll cover the cost of shipping the replacement item to you.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error
  • Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution

Exchange Process

For exchanges (size, color, or different product):

  1. Follow the same return process above
  2. In your initial email, clearly specify what you’d like to exchange for
  3. We’ll ship your replacement item once we receive your return
  4. If the exchange item costs more, you’ll need to pay the difference
  5. If the exchange item costs less, we’ll refund the difference

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund and cover all shipping costs

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Bicycle Promotion Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item Details:
Product Name: [Product Name]
SKU/Item Number: [If available]
Reason for Return/Exchange: [Please specify]

For exchanges, I would like to exchange for: [Product Name, Size, Color, etc.]

My Details:
Full Name: [Your Full Name]
Email Address: [Your Email]
Shipping Address: [Your Address]

Please let me know the next steps to complete this process.

Thank you,
[Your Name]

Contact Us

For any questions about our Returns & Exchanges policy, contact our team of cycling enthusiasts:

Email: [email protected]
Address: 118 Pearl Street, Manchester, US 06040

We appreciate your trust in Bicycle Promotion Shop and are committed to making your cycling experience exceptional – from your first click to your thousandth mile.